Can I reschedule or cancel my booking?

You can reschedule a confirmed booking to another available time slot for the same activity at the same outlet, from the booking in My Orders; guests can do this from their private order link. This only works while the booking is still confirmed (not yet checked in or completed) and the new slot has space. There is no self-service cancel once a booking is paid; instead, request a refund on the order and our team will review it. Event reservations cannot be rescheduled.