How can we help?
Browse our help articles or search for a topic.
Account
Affiliate
Booking
- Can I book free activities?
- Can I check out as a guest?
- Can I reschedule or cancel my booking?
- How do food orders work, dine-in or takeaway?
- How to book an activity?
- Is wheelchair access available on tours?
- What kinds of entry passes are there?
- Where can I see my past orders and receipts?
- Why does my order say payment pending or the payment link expired?
Events
- A vendor appears at several locations of an event. Where do I reserve?
- Can I cancel or get a refund for an event reservation?
- Can I change the pickup date or time of an event reservation?
- Can I use a voucher or earn affiliate rewards on event reservations?
- Do I need an account to reserve event items?
- How do I collect my event order?
- How do I pay for an event reservation?
- How do I reserve an item from an event stall?
- How do pickup dates and pickup times work for event reservations?
- What are pop-up events and how do I find them?
- What are the featured event promotions on the home page?
- What do Open now, Between opening sessions, Coming soon and Ended mean on an event?
- What happens if an event, location or stall is cancelled?
- What happens if I miss my event pickup?
- Why does an event item say sold out or the pickup time is full?
General
- Can I leave a review?
- Can messages with a vendor be translated?
- Do I need to verify my phone number?
- How do I contact support?
- How do I find things to do?
- How do I leave a review?
- How do I manage my notifications?
- How do I message a vendor?
- How do I plan a trip with the trip planner?
- How do I report a problem in a chat?
- How do I save places and products for later?
Payments
Rewards
Vendor
- As a vendor, how do I add a product or listing?
- As a vendor, how do I create vouchers?
- As a vendor, how do I edit my public profile and outlet page?
- As a vendor, how do I fulfil orders?
- As a vendor, how do I manage stock and variants?
- As a vendor, how do I reply to customer messages?
- As a vendor, how do I set opening hours and booking slots?
- As a vendor, how do I use the scanner?
- As a vendor, how do pricing rules work?
- As a vendor, how much commission does MYLawatan take?
- As a vendor, what can the owner and outlet managers each do?
- As a vendor, what do the dashboard and analytics show?
- As a vendor, what happens when a customer requests a refund?
- As a vendor, when can I withdraw my earnings?
- Can a vendor earn affiliate rewards?
- How do I become a vendor?
- How do I recommend a vendor?
Vendor events
- As a vendor, can I sell experiences or services at an event?
- As a vendor, can I withdraw from an event location?
- As a vendor, how am I paid for event sales?
- As a vendor, how do event vendor invitations work?
- As a vendor, how do I change my event item stock or turn an item off?
- As a vendor, how do I hand over an event pickup?
- As a vendor, how do I join a pop-up event?
- As a vendor, how do I set pickup times for my event stall?
- As a vendor, how do paid event promotions work?
- As a vendor, what happens after I submit an event registration?
- As a vendor, what happens if the organiser cancels an event or location?
- As a vendor, what if a customer does not collect their event order?
- As a vendor, where do I see my event reservations?
- As a vendor, why can't customers reserve my event items?
- As a vendor, why does an event pickup code fail to scan?