Why was my withdrawal held, failed or not received?

Open the withdrawal from your Wallet page to see its status and timeline. If it failed, the reserved amount is returned to your available earnings; check your payout destination before submitting a new request, or contact support if the details are correct. If it is held or under reconciliation, your funds stay reserved while our team checks it; do not submit another withdrawal for the same funds. Held withdrawals may ask you for more information through a support ticket. Once completed, settlement timing depends on the payout provider.